We’re Here to Help

Have questions about our grills, heaters, smokers, or replacement parts? Our customer support team is ready to assist you with product information, technical support, and order inquiries.

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Email Us

Send us your questions anytime

hello@thedynaglo.com

We typically respond within 24-48 hours

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Our Location

Dyna-Glo® Official Store

2847 Market Street, Suite 410
Philadelphia, PA 19104
United States

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Support Hours

Monday – Friday
9:00 AM – 6:00 PM EST

Weekend
Email support only

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Fill out the form below and we’ll get back to you as soon as possible. Please include your order number if you’re inquiring about a recent purchase.

    Frequently Asked Questions

    How do I find replacement parts for my Dyna-Glo product?
    Visit our Parts & Accessories section or email us with your product model number. We can help you identify the exact parts you need, including grill grates, thermocouples, igniters, heat shields, and heater wicks. Most parts are available through our Amazon storefront.
    What’s the warranty coverage on Dyna-Glo products?
    Warranty terms vary by product category and model. Gas grills typically include a 1-year limited warranty, while heaters and smokers have their own specific coverage. Contact us with your model number for detailed warranty information and to initiate any warranty claims.
    Do you offer assembly or installation support?
    All Dyna-Glo products come with detailed assembly instructions and diagrams. If you need additional guidance, email us with your specific model and assembly question. We can provide step-by-step support and clarify any unclear instructions.
    How long does shipping typically take?
    Shipping times depend on your location and the product ordered through Amazon. Most items ship within 1-2 business days and arrive within 3-7 business days for standard shipping. Prime members may be eligible for faster delivery on select products.
    Can I return or exchange a Dyna-Glo product?
    Returns and exchanges are handled through Amazon’s standard return policy. Most items can be returned within 30 days of delivery for a full refund. The product must be in new, unused condition with original packaging. Contact Amazon customer service to initiate a return.
    Where can I find my product’s model number?
    Model numbers are typically located on a label or rating plate on your product. For grills and smokers, check the inside of the cabinet door or the back panel. For heaters, look on the back or bottom of the unit. The model number is essential for ordering correct replacement parts.

    Ready to Upgrade Your Outdoor Cooking?

    Explore our complete collection of gas grills, charcoal grills, offset smokers, propane heaters, and genuine replacement parts. Find the perfect Dyna-Glo product for your backyard, patio, or workshop.

    Shop Dyna-Glo Collection